geaux pup items are handmade with care and great detail. Please keep in mind that no two handmade items will be exactly alike. There will be slight differences, as much as we try to remain consistent.
geaux pup items are made to order. While we keep stock of many favorites, items may take some time to create. Please allow 1 – 3 business days for items to ship. If you want to know if a specific item is in stock or if you have a deadline in mind, please email us at firstname.lastname@example.org
If you are not pleased with your item, please let us know so that we may do our best to make you happy!
We offer a broad assortment of items, and care instructions will vary from one item to another. Information about care and the many different materials we use can be found on our care page. If you have any questions about your Son of a Sailor item, or aren’t sure exactly which materials your item is made of, don’t hesitate to contact us — we are happy to help!
Items are typically packaged in a stamped muslin bag. A gift wrapped option is available at checkout. If you would like your item packaged in a box, please leave a note on your order or contact us — we’re happy to do so.
Son of a Sailor accepts returns on most new, unused items within 14 days of delivery for a full refund. Son of a Sailor is not responsible for item loss or damage in-transit. We recommend shipping items with delivery confirmation to avoid issues. When returning, please repackage items with care to avoid damage en route.
Exchanges may incur additional shipping charges.
Sales are final on: all custom items, sale items, and all apothecary, consumable goods, and any items marked “final sale”.
If you would like to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If an item is returned to us for a refund that is not new, appears used, or is damaged, a refund may not be possible. A percentage of the original price may be forfeited, or a return denied entirely. Son of a Sailor is not liable for any shipping charges that may be necessary to send back an item in the event that it is not returnable.
If your item arrives damaged, please provide photographs of the packaging and the damaged item. Son of a Sailor is unable to assist in filing an insurance claim without proper documentation of the package. Notify us immediately so that we can work to resolve the issue as quickly as we can.
Items will be shipped from our Austin, Texas studio within 1-3 business days. Please allow additional time for custom orders, or items with a longer lead-time indicated in the product listing.
Son of a Sailor ships via USPS for all standard shipping options. First-class mail and Priority mail options are available. UPS and/or FedEx shipping options are also available. If the shipping option you desire is not shown, please don’t hesitate to contact us to make arrangements.
Shipping rates for many of our items are weight-based. The weight of any such item can typically be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International orders will be accompanied by a customs form that states the full value of the item(s) you’re purchasing. Please note that your country may levy duties, taxes, and/or customs charges for your purchase. Son of a Sailor is not responsible for any import charges your country may impose, nor will we misrepresent what we are shipping to you.
We do our best to ship with integrity. Ultimately, international buyers are responsible for bringing any packaging requirements specific to their country to Son of a Sailor’s attention.
When shipping international orders via the US Postal Service we are unable to track your package once it leaves the United States. Additionally, insurance claims for USPS International shipments can be difficult or impossible to collect on, especially if the package is lost or damaged after it leaves the United States. The only courier services that provide tracking for international packages, and more reliable insurance claim processes are those such as UPS and FedEx.
All items shipped via USPS include insurance, and Son of a Sailor is not responsible for delays, damage or loss. We will do our best to ensure the arrival of your package and send tracking information accordingly. If your package arrives damaged, please save the packaging and photo document the incident upon arrival so that an insurance claim may be processed.
Son of a Sailor is pleased to partner with stores around the world. We try our best to ensure that stockists are not only a good fit, but that we respect the location and proximity of each of our stockists whenever possible. If you are interested in carrying Son of a Sailor, please visit our Wholesale page and tell us a little bit about your store!
Please note that wholesale policies differ from those stated on the FAQ page. Approved wholesale accounts may view the wholesale terms & conditions here at any time.
We are happy to talk with customers about special requests. If you need larger quantities of an item, or are looking for something in particular, please don’t hesitate to contact us!
Thank you so much for visiting Son of a Sailor!