returns & exchanges

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returns & exchanges policy

[/vc_column_text][vc_column_text]It is beyond important to us that you are basically obsessed with the geaux pup stuff you receive! 

 

If you’d like a return, size, or style exchange: Please mail back the unworn collar or lead within 14 days of receipt to:

geaux pup

516 Lightsey Road

Austin, TX 78704

 

For exchanges,

please include your packing slip and a second sheet of paper with:

– size you wish to exchange for

-your name

-your mailing address

-and email address.

Allow 2-3 weeks for us to receive, hand-make, and send out your new item. 

For Returns

We pride ourselves on making the best goods we possibly can if you don’t think this is one of the best quality dog goods you’ve ever purchased we’d love to know why. Please mail back the unworn item to the address above, along with receipt within 14 days of receiving your item. Allow 2 weeks for us to process the return.

All sale items are final sale or exchange only. 

Finally, if your item is damaged or faulty in any way, please let us know!

We pride ourselves on the best quality goods we can, so if a rivet breaks or your collar spontaneously combusts, that was definitely an accident on our part- so we’d like to be able to fix it!

now geaux play,

gp

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